SHIPPING POLICY

Order Processing & Delivery

  • We aim to dispatch orders on the next working day.
  • Orders are shipped Monday to Friday, excluding public holidays.
  • Estimated delivery time is 7–10 working days after dispatch. Delivery times are not guaranteed and may vary depending on the destination and courier.
  • Tracking details are available in the Track Your Order section on our website.
  • All shipments, including gifts, include an invoice showing the product prices.
  • Products containing lithium batteries are shipped by surface/road transport only.

Shipping Partners

We ship through Blue Dart, Delhivery Express, Delhivery Surface or India Post Speed Post, depending on the destination, service availability and product type.

Multiple Orders & Split Shipments

  • Orders placed for the same delivery address within one day of each other may be combined into a single shipment. Shipping charges paid for individual orders will not be refunded or converted into store credit.
  • If an order needs to be shipped in separate packages due to product availability or shipping requirements, we will inform you before dispatch.

Delivery Address & Mobile Number

  • Enter a complete, accurate delivery address.
  • The mobile number entered in the billing and shipping details must belong to the person receiving the package. The recipient must have access to that number to answer courier calls, receive SMS messages and complete delivery OTP verification.
  • If ordering for someone else, provide the recipient’s correct contact details and ensure they are available to accept delivery.
  • For care-of addresses, neighbouring addresses, hostels, restricted premises or PO boxes, confirm that courier delivery is permitted and the recipient can collect the package.
  • ANUBIS TECH is not responsible for delivery problems caused by incorrect or incomplete details, or for a package’s safekeeping after it is accepted on the recipient’s behalf by security staff, domestic staff or neighbours.

Failed Delivery & Return to Origin (RTO)

If a package is returned to us because the recipient is unavailable, the mobile number or address is incorrect, OTP verification fails, entry is restricted, or delivery is refused by the recipient, parents, security staff or another person at the address:

  • The customer must pay the shipping charges again before we reship the order.
  • Original shipping charges will not be refunded.
  • Return to Origin (RTO) does not qualify the order for cancellation or a refund. The order will be reshipped after the additional shipping charges are paid.

Cancellation After Dispatch

Orders cannot be cancelled once dispatched. Requests based on delayed arrival, the recipient’s unavailability, a change of mind or refusal of delivery will not be accepted.

Refusing delivery or allowing the package to return to us does not cancel the order. Additional shipping charges must be paid for reshipment.