1. Check Your Order on Delivery

Please inspect your package immediately to confirm that all items are present and match your order.

Report missing items within 24 hours of delivery by emailing support@anubisrc.com.

Subject: REFERENCE TO ORDER# [Your Order Number]

2. Warranty & Technical Support

Due to the nature of RC, drone and custom electronics products, Anubis Tech does not offer a general warranty for a fixed period. Manufacturer warranty or support, where available, is subject to the manufacturer’s terms.

  • Products undergo the manufacturer’s quality-control procedures before shipment.
  • Our warranty and support services apply only to the original purchaser and are not transferable to subsequent buyers.
  • For technical assistance, call or WhatsApp +91 9819030753 or +91 9321623063.

3. Test Before Installation

Test products immediately upon delivery, before soldering, installing or modifying them.

  • Flight controllers / AIO boards: Connect through USB and check using compatible software, such as Betaflight, INAV or ArduPilot.
  • ESCs: Follow the manufacturer’s recommended pre-installation testing procedure and use the appropriate configurator for the installed firmware.

If a fault is detected, stop testing and contact us before proceeding with installation.

4. Dead on Arrival (DOA)

Products that arrive non-functional or with an apparent manufacturing defect must be reported within 24 hours of delivery.

Email support@anubisrc.com with:

Subject: REFERENCE TO ORDER# [Your Order Number] DOA

For claims reported within this period:

  • We will arrange a return for inspection.
  • The product will be checked for manufacturing defects and damage caused by incorrect wiring, soldering, short circuits or other user error.
  • A replacement will be provided after the manufacturer confirms an out-of-the-box failure unrelated to user damage.

Inspection and replacement may take 20–25 working days. CubePilot products follow the separate process below.

5. Manufacturer Support After the DOA Period

For defects reported after the 24-hour DOA period, open a support ticket directly with the manufacturer.

Our team will assist with follow-up where possible. Approval and resolution remain subject to the manufacturer’s policies.

6. CubePilot Products

CubePilot claims follow the manufacturer’s official Return Merchandise Authorization (RMA) process.

  • Our out-of-the-box failure process applies only to products that arrive faulty, rather than faults developing after use.
  • Troubleshooting will first be carried out with the manufacturer online.
  • If unresolved, the product must be returned to the manufacturer for assessment.
  • Immediate replacements are not available.
  • The process may take 3–4 months or longer.

7. Incorrect Items or Quantities

If you receive an incorrect product or quantity, contact us immediately.

Where we have supplied an incorrect item, we will arrange its return and send the correct item at our expense. Missing items must be reported within the 24-hour period stated above.

8. Change-of-Mind Returns

We generally do not accept returns because an item is no longer needed or the customer has changed their mind.

Any exception requires prior approval from Anubis Tech and must meet these conditions:

  • The product is unused, undamaged and in its original, unopened packaging.
  • The customer arranges and pays for return shipping.
  • A 20% restocking fee based on the returned product’s price will be deducted, along with applicable original shipping charges, bank transaction fees and payment gateway charges.
  • The remaining balance will be issued as a store credit coupon, rather than a bank refund.
  • The coupon is valid for 7 days from the date of issue.

For cancellation requests before dispatch, refer to our Cancellation Policy.

9. Failed Delivery, Refused Packages & Return to Origin (RTO)

Once an order has been dispatched, it cannot be cancelled, including due to delayed arrival, the recipient’s unavailability or a change of mind.

If a package is returned to us because the recipient is unavailable, the address or mobile number is incorrect, OTP verification fails, entry is restricted, or delivery is refused by the recipient, parents, security staff or another person at the address:

  • The customer must pay the shipping charges again before the order can be reshipped.
  • Original shipping charges are non-refundable.
  • Refusing delivery or allowing a package to return to us does not cancel the order or qualify it for a refund, store credit or reward points.
  • Reshipment will be arranged after the additional shipping charges are paid and the delivery details are confirmed.