1. Order Verification & Missing Items

Please inspect your package immediately upon delivery to ensure all ordered items are present and correct.

  • If any items are missing, you must notify us within 24 hours of receiving the package.

  • Email us at support@anubisrc.com with the subject line: REFERENCE TO ORDER# [Insert Your Order Number].

2. General Warranty Disclaimer & Technical Support

Due to the nature of the RC/drone hobby and custom electronics, we do not provide a general warranty or guarantee for products sold at Anubis Tech for any specific time period.

  • We assure you that all products pass strict Quality Control (QC) from the manufacturers prior to shipping.

  • Third-Party Sales: Warranty and support claims are strictly non-transferable. We will not entertain queries or warranty claims if a customer purchases a product from us and resells it to a third party.

  • Need Help? If you have technical questions after your purchase, we are happy to assist! Call or WhatsApp us at +91 9819030753 or +91 9321623063 and our team will do our best to guide you.

3. Pre-Installation Testing (Mandatory)

Before soldering or installing components into your build, you must perform a non-destructive test upon delivery:

  • Flight Controllers (FC) / AIO Boards: Please check the FC/AIO immediately by connecting it via USB to Betaflight, INAV, or Ardupilot.

  • ESCs: Power up the ESC using crocodile clips (do not solder) while connected to the FC, and check it in the appropriate ESC Configurator (BLHeli_S, BLHeli32, or AM32, depending on the firmware).

4. Dead on Arrival (DOA) & Defect Policy

If a product is Dead on Arrival (DOA) or has a factory manufacturing defect, the following process applies:

  • Reporting: You must test the item as outlined above and report the defect within 24 hours of delivery.

  • Contact: Email support@anubisrc.com with the subject line: REFERENCE TO ORDER# [Insert Your Order Number] DOA.

  • Inspection & Replacement: If reported within 24 hours, we will arrange a return request. Once we receive the item, it will undergo a strict inspection for user error (e.g., incorrect wiring, soldering damage, short circuits).

  • If the manufacturer approves that the product is a genuine out-of-the-box failure with no user error, we will send a replacement unit. Please note: This process can take up to 20–25 working days.

5. Manufacturer Defects (OEM Support)

For manufacturing defects that fall outside the DOA window, OEM (Original Equipment Manufacturer) support applies.

  • The user must open a support ticket directly on the respective manufacturer’s website.

  • Our team at Anubis Tech will assist you as much as possible in expediting your support ticket with the manufacturer.

6. Cubepilot Products: Special RMA Process

Cubepilot products are subject to strict manufacturer RMA (Return Merchandise Authorization) guidelines:

  • This process applies only to products that are dead out-of-the-box (it does not apply to products that have been used).

  • We will initially troubleshoot with the manufacturer online. If the issue cannot be resolved, the product must be sent back to the manufacturer.

  • No immediate replacements are provided. The item must go through the official RMA process.

  • Timeline: Please be aware that the Cubepilot RMA process can take 3 to 4 months (or longer).

7. Incorrect Items Received

If you receive the wrong item, an incorrect quantity, or a different item than what you ordered, please contact us immediately. We will arrange a return pickup for the incorrect item and ship the correct item to you at our expense.

8. Cancellations & “Change of Mind” Returns

We generally DO NOT accept returns for products once a package has been delivered because it is no longer needed.

For order cancellations prior to shipping, please refer to our separate Cancellation Policy.

Exceptions (Subject strictly to Anubis Tech approval): In rare cases where we agree to accept a return for an already delivered item, the following strict conditions apply:

  • The customer is responsible for arranging and paying for return shipping to our facility.

  • The product must be in its original, unopened packaging with absolutely no damage.

  • Deductions: If accepted, we will deduct a 20% Product Restocking Fee, plus any original shipping charges, bank transaction fees, and payment gateway (Razorpay) charges.

  • Refund Method: We do not issue refunds to bank accounts under any circumstances. You will receive the remaining balance as a Store Credit Coupon.

  • Validity: This store credit is valid for 1 week (7 days) from the date of issue.

9. Rejected / Refused Deliveries

(Effective from: 14/10/2023) If a customer refuses to accept the delivery of a package and the courier returns the order to us, a heavy penalty applies.

  • A 50% Return/Restocking Fee based on the order total will be deducted.

  • The remaining balance will be credited to the customer’s Anubis Tech account in the form of reward points.